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Issues

1 / Can I order a style from the collection but in another fabric from the collection ?

Yes during a pre-order (30 days of preparation + transport). If your fabric is in stock. If we have no more stock, we will be able to make you other proposals. Please note that pre-order items are neither refundable nor exchangeable, they will be made exclusively for you. Do you have any doubts about the size? Want can try a canvas on Paris, Marseille or Monptellier. You can contact us at this email: hello@summer-rambo.com

2 / What to do when a style is "out of stock" ?

It is a victim of its success, also because we produce very limited quantities so as not to have stock. But we can find you a similar fabric. You can contact us at this email: hello@summer-rambo.com indicating your size / style / color.

3 / Why are there no more parts in stock ?

They are victims of their own success! We work on limited series in order to produce just what is needed. Do not hesitate to subscribe to the newsletter or instagram to be aware of the next sales. Or write to us to create a unique piece for you on pre-order.

4 / Why are there no more parts in stock or pre-order ?

Our e-shop is closed for our holidays in order to recharge our batteries and offer you ever more beautiful pieces. It can also be closed because there is no more stock available, and that's a good thing, it means that nothing was produced for nothing.

5 / Do you ship worldwide ?

We deliver to European Union countries. The world is coming soon.

6 / How long does it take to receive my order (in stock) ?

We do our best to send orders within 48 hours (Monday to Friday). To this you must add transport between 2 and 5 days (excluding Sundays and public holidays)

7 /How long does it take to receive my pre-order ?

We do our best to make your order in 30 days. To this you must add transport between 2 and 5 days (excluding Sundays and public holidays)

8 / What should I do if my package arrives damaged ?

We take special care in the packaging of the products. If your package is damaged, we advise you to note it on the delivery note with your signature and to refuse the package. if you believe any parts are missing or may have been damaged in transit. Especially if the package is visibly open, damaged, torn. You must then notify us within 24 hours at the following email address: hello@summer-rambo.com

9 / What are the deadlines for making a return ?

We do our best to send orders within 48 hours (Monday to Friday). To this you must add transport between 2 and 5 days (excluding Sundays and public holidays)

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